Terms and Conditions Form


Welcome to Hamilton Bike Share! We hope you love participating in our bike share program. This document contains important information that you need to consider before making an important decision.



These terms and conditions are a legal agreement between you (“Member”, “You”, or “Your”) and Hamilton Bike Share Inc., with offices at 126 Catharine St. N., Hamilton, ON L8R 1J4 (“Hamilton Bike Share”, “Our”, “We”, or “Us”), establishing terms and conditions under which You will submit information to, rent bicycle(s) from, and participate in a bicycle sharing program operated by Hamilton Bike Share.

  1. General; Service; Rental Not Purchase; Adult Agreement Required.

We offer a service comprised of a self-serve bicycle rental system, bicycles, and related equipment, personnel, and information (collectively, “Program” or “Service”). The Service includes maintenance of the Hamilton Bike Share bicycles (individually or collectively, the “Bicycle”, “Bicycles”, or “Bicycle(s)”) and hub station(s) (“Station(s)”) where the Bicycles are docked at a rack (“Rack”) using an electronically controlled lock (“Lock”). In consideration of Your use of the Service, We require that You agree to all the terms and conditions in this Bicycle Rental Agreement (the “Bicycle Rental Agreement”). You agree and acknowledge that You are renting the Bicycle(s) and that ownership of the Bicycle(s) remains with Hamilton Bike Share at all times.

The Bicycle(s) may be rented by and used by individuals at least 18 years of age only. If 16-17 a parent/guardian must consent to this waiver and your participation, and you must wear a helmet when riding.

  1. Modifications to Agreement.

We reserve the right to unilaterally amend, modify, or change this agreement (each a “Modification”), at any time and from time to time, in Our sole discretion, without Your consent. Whenever a Modification is made to this Bicycle Rental Agreement, We will post a notification of such Modification on www.sobihamilton.ca (the “Website”). By continuing to use the Service after any Modification, You agree to be bound by such Modification. You must carefully review this agreement on the Website from time to time in order to maintain awareness of all Modifications.

  1. Rental Fees; Return of Bicycles; Credit Card Authorizations.

We agree to rent to You, and You agree to rent from Us, the Bicycle(s) through the Service subject to the terms and conditions of this Bicycle Rental Agreement and in accordance with the rates set forth on the Website, which are subject to applicable sales taxes and other local government charges and which may be modified from time to time at Our sole discretion.

You understand and agree to:

  • SHORT-TERM Bike rentals
  • ONE Bike per rental
  • RETURN and LOCK Bike properly after EVERY ride
  • Bikes not returned within 24 hours will be deemed stolen or lost
  • YOU are responsible for the care of the Bicycle during Your rental the Bicycle: if the Bicycle is damaged, stolen, or lost during the Rental Period
  • You will immediately return and/or report a damaged or lost or stolen Bicycle

Your program shall compensate Us if the Bicycle is damaged (excluding damage from normal wear and tear), stolen, or lost during the Rental Period.

  1. Our Commitments to You; Availability of Service; State of Good Repair.
  2. No Warranty. The Bicycle is rented to You AS IS without any warranty, express or implied, including warranties of merchantability or fitness for any particular purpose. Hamilton Bike Share and its partners (including the City of Hamilton) are not responsible for any damages caused by the Bicycles, including to clothing or other personal items.
  3. Availability of Service. We will make every effort to provide the Service, but We do not guarantee that the Service will be available at all times, as use of the Bicycles by other members of the Program, repairs, force majeure events, or other circumstances might prevent Us from providing the Service. Access to Bicycles is conditioned upon the availability of Bicycles in a Station. We do not guarantee, represent, or warrant the availability of the Service or the availability of any Bicycle in any Station. We may suspend all or part of the Service, may relocate Stations, reduce the number of Bicycles available for rent, and otherwise operate the Program in our sole discretion. Members should use the Website or Mobile Application to check the availability of Bicycles. You agree that We may require You to return a Bicycle at any time and that You shall comply with any such requirement.
  4. State of Good Repair. We will make every effort to provide Bicycles that are usable and in a state of general good repair. Before using a Bicycle, You shall inspect such Bicycle for defects and report to Us any such defect. You must report defects to Us by using the repair function on the keypad of the Bicycle (“Keypad”) or via the Website or Mobile Application. If You notice a Bicycle with a defect, You must use a different Bicycle.
  5. Your Commitments to Us; Payment of Bicycle Retail Value; Restricted Uses.
  6. Use of the Bicycle(s). You agree to treat the Bicycle(s) with great care. You are responsible for loss or damage to the Bicycle(s) rented by You due to theft, mysterious disappearance or any other cause, other than ordinary wear and tear.
  7. Locking the Bicycle(s). If You leave a Bicycle unattended at any time for any reason, You are responsible for securing the Bicycle to a bicycle rack using the Lock to protect against theft of the Bicycle. You hereby agree to ensure that when a Bicycle is not in use the Lock is at all times securely attached to a bicycle rack and not only to the Bicycle. You shall not leave any Bicycle unattended or unsecured at any location at any time for any amount of time for any reason.
  8. Returning the Bicycle(s). Upon the end of the Rental Period, You agree to return the Bicycle to one of the Stations locations listed on the Website or Mobile Application and to secure the Bicycle to the Rack by the Lock. In the event the Program permits return of the Bicycle(s) to any bicycle rack within the service area that is not at a Station, additional fees will apply and You agree to lock the Bicycle(s) as specified above. You agree to refer to the Website for further requirements for returning the Bicycle(s) and to comply with any and all such requirements and instructions.
  9. Required Information. You shall provide us with Your name, address, phone number, email, and payment information.
  10. Not a Common Carrier. You agree that Hamilton Bike Share is not a common carrier. Alternative means of public and private transportation are available to the general public and to You individually, including public buses and light rail service, taxis, and pedestrian paths. We provide Bicycles only as a convenience, and the Service is intended for those persons who are able and qualified to operate a Bicycle on their own and who have agreed to all terms and conditions of this Agreement.
  11. Restricted Uses. You shall not do any of the following acts (“Restricted Uses”):
  • Use any Bicycle if You are younger than 16 years of age (16-18 year olds must have consent of parent/guardian).
  • Use any Bicycle if You exceed the maximum weight limit (275 pounds) of the Bicycle.
  • Use any Bicycle if You have any existing physical or mental condition that would prohibit You from safely operating the Bicycle.
  • Operate a Bicycle while carrying any item that impedes Your ability to safely operate the Bicycle.
  • Operate a Bicycle while under the influence of alcohol, drugs, or any other substance that impairs Your ability to safely operate the Bicycle.
  • Use any cell phone or mobile electronic device, including, but not limited to, for the purposes of phone calls, text messages, music or any other use that distracts You from the safe operation of the Bicycle.
  • Allow any other person to use the Bicycle or allow more than one person to be carried on the Bicycle.
  • Overfill the Bicycle basket or place objects weighing in total more 20 pounds in the Bicycle basket.
  • Violate any applicable federal, state, or local law.
  • Operate or use a Bicycle in any manner during adverse weather conditions, including but not limited to hail, dust storms, fog, heavy rains, or lightning storms.
  • Ride or operate a Bicycle that has any defect, fails to operate as a properly functioning bicycle, or that is in need of repair.
  • Use the Bicycle if it, or any component of it, appears to become defective or malfunctions.
  • Use the Bicycle for racing, tricks, jumping, stunt riding, and/or off-road riding.
  • Use the Bicycle for any commercial purposes.
  • Tow, pull, carry, or push any person or object with a Bicycle.
  • Remove, dismantle, write on, deface, misuse, or modify any accessories, parts, or components of any Bicycle.

You shall provide us with Your name, phone number, email, postal code, and payment information, as well as other information as may be required. SoBi's Privacy Policy is available on its mobile application and here:https://app.socialbicycles.com/privacy.


  1. Media Release.

We reserve the right to photograph and record You using the Bicycle(s). You hereby give Us the right to use Your image and likeness (including caricature), and any reproduction or simulation thereof, in any media now known or hereafter developed, both during and after the term of this Agreement, for whatever the purposes We deem necessary or desirable. You hereby waive any right to royalties or other compensation arising from or related to any such use by Us or related entities.


You hereby freely and voluntarily acknowledge and/or take action for yourself, and on behalf of Your spouse, children, parents, guardians, heirs, next of kin, and any legal or personal representatives, executor, administrators, successors and assigns, or anyone else who might claim or sue on Your behalf, as follows:

  1. YOU HEREBY ACKNOWLEDGE AND ASSUME ALL RISKS OF PARTICIPATING IN THIS PROGRAM. You acknowledge that bicycling is inherently dangerous and carries with it the potential for serious bodily injury, permanent disability, paralysis and death, and property damage and loss. You acknowledge and agree that it is Your responsibility to determine whether You are sufficiently fit and healthy enough to safely participate in the Program, which You elect voluntarily. You have no physical or medical condition that would endanger You or others if You participate in the program, or would interfere with Your ability to safely participate. You also certify that You have not been advised against participation in the Program by any health professional. You understand and acknowledge that there may be heavy vehicle and pedestrian traffic. You assume all other risks associated with participation in the Program including without limitation: falls; dangers of collision with vehicles, pedestrians, and fixed objects; dangers arising from surface hazards, equipment design failure, and inadequate safety equipment; hazards posed by vehicles, pedestrians, and other cyclists; and weather conditions. You further acknowledge that these risks include risks that may be the result of the failure and/or design of equipment supplied by, or the negligent acts, omissions and/or carelessness of, the Released Parties. You understand that You will be participating in the Program at Your own risk, that You are responsible for the risks of participation in the Program.
  2. Although not required by the Program nor mandated by local law that You wear a protective helmet, You have been advised to wear a protective helmet while participating in the Program. You understand and acknowledge the increased risk for personal injury, permanent disability, paralysis and death due to not wearing a protective helmet. You assume responsibility for any injury, loss, or damage associated with Your choosing not to wear a protective helmet. You will also agree to follow the “Rules of the Road”: follow and obey all laws, obey traffic signals and stop signs, ride with traffic, make Your intentions clear to motorists and other road users, ride in a straight line and not swerve, signal turns, and check before turning or changing lanes.
  3. You understand and acknowledge the dangers associated with the consumption of alcohol and/or drugs while riding a bike and You recognize that consumption of alcohol and/or drugs might impair Your judgment and motor skills. You assume responsibility for any injury, loss, or damage associated with Your consumption of alcohol and/or drugs.
  4. YOU WAIVE, RELEASE AND FOREVER DISCHARGE Hamilton Bike Share, the City of Hamilton, the Program’s sponsors, organizers, promoters, staff, advertisers, volunteers, property owners, administrators, contractors, vendors and all other individuals or entities involved with the Program, and all state, city, town, county, and other governmental bodies and/or municipal agencies whose property and/or personnel are used and/or in any way assist in locations in which the Program take place, and each of their respective parent, subsidiary and affiliated companies, officers, directors, partners, board members, shareholders, attorneys, insurers, agents, employees, volunteers, and other participants and representatives (individually and collectively, the “Released Parties”) from any and all claims, liabilities of every kind, demands, damages (including without limitation, direct, indirect, incidental, consequential and punitive), losses and causes of action (including without limitation those based in contract, tort, statutory, or other grounds), of any kind or nature, which You have or may have in the future, including court costs, attorneys’ fees and litigation expenses (individually and collectively, the “Claims”) that may arise out of, or result from, Your participation in the Program, including Your death, personal injury, partial or permanent disability, negligence, property damage and damages of any kind, property theft and Claims relating to the provision of first aid, medical care, medical treatment, or medical decisions and any claims for medical or hospital expenses, EVEN IF SUCH CLAIMS ARE CAUSED BY THE NEGLIGENT ACTS, OMISSIONS, OR THE CARELESSNESS OF THE RELEASED PARTIES AND EVEN IF THE RELEASED PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIMS.
  5. YOU FURTHER COVENANT AND AGREE NOT TO SUE any of the Released Parties for any of the Claims that You have waived, released, or discharged herein. YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS the Released Parties from any and all expenses incurred, Claims made by You or third parties, for liabilities assessed against the Released Parties, including but not limited to court costs, attorneys’ fees, and litigation expenses, arising out of or resulting from, directly or indirectly, in whole or in part, Your breach or failure to abide by any part of this Waiver, by Your breach or failure to abide by the rules of the Program and/or Your actions or inactions which cause injury or damage to any other person.
  6. You understand that the Program does not provide insurance coverage for injuries incurred during the program. You agree to be responsible and assume liability for any and all costs incurred as a result of participation in the Program, including without limitation ambulance transport services, hospital stays, medical treatment, except for care and treatment covered by Your insurance. You agree to indemnify and hold harmless the Released Parties from all liability for such costs.
  7. You understand that Hamilton Bike Share reserves the right, at its sole and complete discretion, to deny Your participation in the Program.
  8. Term and Termination.

The term of this Agreement begins when You first register to use the Service, and the term ends ten (10) years after Your last use of the Service. We may unilaterally terminate Your right to use the Service, in Our sole discretion and without any notice or cause. You may terminate Your use of the Services at any time; provided, however, that (i) no refund will be provided by Us and (ii) You may still be charged any applicable additional fees arising under this Agreement. This Agreement remains in full force and effect, in accordance with its terms and conditions, after any termination of Your right to use any of the Service, regardless of how the Agreement is terminated.

  1. Miscellaneous.

The Bicycle Rental Agreement constitutes the entire agreement between You and Hamilton Bike Share with respect to the subject matter hereof and is the final, complete, and exclusive statement of the terms of the Agreement, superseding all prior written and oral agreements, understandings, representations, and undertakings with respect to the subject matter hereof. The waiver of any term or condition or any breach thereof shall not affect any other term of condition of this Agreement. This Agreement shall be governed by and construed in accordance with the laws of Ontario, Canada, excluding its conflicts of laws principles. You shall not assign this Agreement without Our prior written consent. Termination of this Agreement or your right to use the Service will not relieve You of any payment obligations hereunder. If any provision of this Agreement shall be held illegal, unenforceable, or in conflict with any law of any authority having jurisdiction over this Agreement, the validity of the remaining portions or provisions hereof shall remain in full force and effect. We shall not be liable for failure to perform any of Our obligations hereunder for reasons that are beyond Our reasonable control, including, without limitation, fire, flood, earthquake, natural disaster, interruptions in supply, war, embargo, riots, or acts of terrorism.