English is not my preferred language to communicate in. What should I do?


The ERI has access to a multilingual translation service that we can use to talk with you over the phone.

A live translator will be on the call to help us answer any questions you might have about your pass. We will put a note on your account that mentions you prefer this particular language to speak with us, and will use the translation line to speak with you if we ever need to communicate with you about pass renewals and infractions. 

Frequently Asked Questions