I rode a bike, but I had problems with it! It was harder to ride than it should be. What should I do?


If your bike had any issues while riding, such as gears not shifting properly or seats moving even when fully clamped, we would be very grateful if you reported the bike to us when you are finished riding so we can fix it. 

To report a bike in repair: 

  • Press the repair option in the SoBi app before you lock the bike. This will ensure that the bike is not available for others to ride until it is repaired and it flags it for Hamilton Bike Share staff.
  • Users can also report any additional issues by emailing [email protected]

If you are having issues putting the bike in repair call 289-768-2453 (ext 1).

Frequently Asked Questions