I'm already a rider, but my account or card has stopped working. What is wrong?


There are 2 main reasons a card might not be working: 

  1. Your account is frozen due to too many infractions. ERI accounts automatically freeze at $0 to ensure you will not incur additional charges for riding.


  1. Your account is temporarily suspended because we need to speak with you about an infraction on your account. We do this when we need to reach you and have been unsuccessful with your phone or email. 

To reactivate your account, please call 289-768-2453 (ext 1) or email [email protected].

Frequently Asked Questions