My card is not working, even after I try it on multiple bikes. What’s wrong?


There are 2 main reasons a card might not be working: 


  1. Your account is frozen due to too many infractions. ERI accounts automatically freeze with $30 in charges. Or,
  2. Your account is temporarily suspended because we need to speak with you about an infraction on your account. The ERI team has suspended your pass temporarily. We do this when we need to reach you and have been unsuccessful with your phone or email. 


To reactivate your account, you must speak with an ERI team member. 

Call the ERI team at 289-768-2453 (ext 2) between 10-6 PM Monday-Friday. If we do not answer please leave a voicemail and we will get back to you. Or email us at [email protected].

Frequently Asked Questions