What do I do if I tap my card but the screen does not change to ask me for my PIN?

A:

Please try your card on another bike. This issue may be the bike and not your card. 

If you have tried more than one bike go here to learn more about why your card is not working.

Call the ERI team at 289-768-2453 (ext 2) between 10-6 PM Monday-Friday. If we do not answer please leave a voicemail and we will get back to you. Or email us at [email protected].

Frequently Asked Questions